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General terms 



General 

1.This document contains General Terms and Conditions, according to which the TRADER provides services to its users / customers through the website glamping-alliance.com. These conditions bind all users / customers. By using the Website, the user / client agrees, fully accepts and undertakes to comply with these Terms and Conditions. 
2. Identification of the user / client in order to reproduce his statement for acceptance of the General Terms and for the request is made through the log files stored on the server of glamping-alliance.com, storage of the IP address of the user / the customer, as well as any other information. 
3. The accommodation available on the glamping-alliance.com website does not constitute a legally binding offer.
 4. ET Tony K - Anton Kyosev, owner of the brand "glamping-alliance" reserves the right to change and modify the proposed seats. 
5. The contract languages ​​are Bulgarian and English, and payments will be made in Bulgarian levs with / without VAT. 

Method of payment 

1. You choose the place for accommodation camping / glamping / motel 
2. You choose how adуltеs and children you are and the dates of your reservation 
3. You choose the appropriate options - power supply, SPA, pool, washing machine, dishwasher, WC cartridge. 
4. You make your registration according to the law of tourism. 
5. You pay through the glamping-alliance.com website with a debit / credit card through the Borika system. 
6. You will receive a QR code in your e-mail for access to the places for which you have paid for a service.

Complaints 

1. In case of technical problems for booking and payment, look for an answer through the contact form. 
2. In case of technical problems with the functionality of the QR code for access to a paid service, call IT support on tel. + 359 878 12 03 69-24 hours a day, or tel. +359 896 68 78 08 from 08.00 - 20.00. 
3. In case of dissatisfaction with the quality of service and hygiene, use the contact form, E-mail, or tel. +359 87 86 222 86 

Rights and obligations of the consumer / client 

1. The user / customer is fully responsible for the protection of his username and password, as well as for all actions performed by him or by a third party using his username and password. 
2. The user / customer is obliged to immediately notify the TRADER of any case of unauthorized access by using his username and password, as well as whenever there is a danger of such use. 
3. The user is obliged to pay the price of his order according to the way announced on the page glamping-alliance.com.
4. Every user, regardless of whether he is a customer of the TRADER is obliged when using the services:
* not to violate and respect the fundamental rights and freedoms of citizens and human rights, in accordance with the Constitution and the laws of the Republic of Bulgaria and the recognized international acts; 
* not to damage the good name of another and not to call for a violent change of the constitutional order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious hatred;
* not to infringe another's property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc .;
* to observe the Bulgarian legislation, the applicable foreign laws, the rules of morals and good manners, as well as the Internet ethics when using the services provided by glamping-alliance.com;

* to immediately notify the TRADER of any case of committed or discovered violation when using the provided services;

* not to download, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems (" Trojan horses ”), computer codes, or materials designed to interrupt, impede, disrupt, or restrict the normal functioning of computer hardware or software or telecommunications equipment or aimed at unauthorized intrusion into or access to foreign resources or software; 

* not to commit malicious acts; with. to indemnify the TRADER and all third parties for all damages and lost profits, including for any costs and paid attorney's fees incurred as a result of claims from and / or paid compensations to third parties in connection with websites, hyperlinks, materials or information that the User has used, posted on the server, sent, distributed, made available to third parties or made available through glamping-alliance.com in violation of the law, these Terms and Conditions, Good Morals or Internet ethics; 
5. The customer is obliged to indicate an accurate and valid telephone number, e-mail address for sending a QR code for access, to register in accordance with the law on tourism and to pay the price of the goods. 
6. To get acquainted and agree with the General conditions for use of the accommodation places and the Rules for internal order. 
7. A reservation can be canceled seven days before the date and the amount paid is refunded at 80%.

 Rights and obligations of the trader 

1. The TRADER has the right at any time, without notifying the User / Customer, when the latter uses the services in violation of these conditions, as well as at the discretion of the TRADER to terminate, suspend or change the services provided in connection with the use of the site. 
2. The TRADER shall not be liable to consumers and third parties for damages and lost profits caused by the termination, suspension, modification or restriction of services, deletion, modification, loss, inaccuracy, inaccuracy, or incompleteness of messages, materials or information transmitted. , used, recorded or made available through glamping-alliance.com.
The MERCHANT is not liable for damages caused to the software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources sought, downloaded or used in any way through the services provided.
3. The TRADER has the right to collect and use information related to its Users / customers, regardless of whether they are registered. 
4. The information under the previous article may be used by the TRADER, except in case of explicit disagreement of the User, sent to the following e-mail address office@tony-k.com. The TRADER collects and uses the information to improve the services offered. All purposes for which the TRADER will use the information will be in accordance with Bulgarian legislation, applicable international instruments and good manners. 
5. The TRADER is not responsible for non-fulfillment of its obligations under this contract in the event of circumstances that the TRADER did not foresee and was not obliged to foresee - including cases of accidental events, problems in the global Internet and in the provision of the services beyond the control of the TRADER.
6. The TRADER has the right to install cookies on the users' computers. Cookies are text files that are saved by the Website on the User's hard drive and allow recovery of information about the User, identifying and allowing tracking of his actions, the websites he visits, the hyperlinks he uses, the information he uses and records others. 

Personal data . 

1.    The TRADER guarantees to his users / clients the confidentiality of the provided information and personal data. The latter will not be used, provided or brought to the notice of third parties except in the cases and under the conditions specified in these General Terms and Conditions. The TRADER protects the personal data of the user / customer, which became known to him when filling in the electronic form for making a purchase application, and this obligation is waived in case the user / customer has provided incorrect data. Subject to applicable law and the provisions of these General Terms and Conditions, the TRADER may use the personal data of the Customer only for the purposes provided in the contract. Any other purposes for which the data is used will be in compliance with Bulgarian law, applicable international instruments, Internet ethics, morals and morals.
2.    The TRADER undertakes not to disclose any personal data about the Client to third parties - government agencies, companies, individuals and others, except in cases where he has received the express written consent of the consumer / customer, the information is required by government agencies or officials. persons who, according to the current legislation, are authorized to request and collect such information. The TRADER is obliged to provide the information by law. Changes The TRADER reserves the right to amend and supplement these General Terms and Conditions at any time, and all such amendments and supplements enter into force without the prior consent of users. The changes and additions come into force automatically from the moment of their publication on the TRADER's website: glamping-alliance.com. The user has the obligation to periodically visit the page with the General Terms and Conditions to get acquainted with any changes.

 Terminology  

1."User / client" means anyone who has loaded the website / site name / on their computer. 
2. "Order" means the selected services and all other attributes related to the use and payment of the goods by the customer / consumer. 
3. The website glamping-alliance.com is the property of the TRADER.
All disputes between the parties shall be settled in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes concerning the filling of gaps in the contract or its adaptation to new circumstances, shall be resolved by the competent court for registration of the TRADER, according to the Bulgarian legislation.